Legal
Terms & Conditions
These terms apply to your use of myfamilypetservices.com and to purchases from our online keepsake store. By using the site or placing an order, you agree to them.
Cremation and aftercare services
Cremation, pick-up, euthanasia, and related services are arranged directly with us by phone or in person — not through online checkout. Service details, pricing, and any required authorization forms are confirmed with you before we begin. Euthanasia is performed by a licensed veterinarian. Return times described on this site (for example, “most within three days”) are typical, not guaranteed.
Veterinary clinic partner pricing, including complimentary communal cremation, applies to clinics with an arrangement in place with us and may change with notice.
Keepsake store orders
- Prices are in U.S. dollars and may change at any time; you pay the price shown at checkout.
- Payment is processed securely by Stripe. Your order is confirmed when payment succeeds and you receive a confirmation.
- Pickup and shipping. Local pickup in Tucson is free. Otherwise, flat-rate U.S. shipping applies, free on orders over the amount shown at checkout. Delivery times are estimates.
- Engraving and personalization. Please check spelling carefully — we engrave exactly what you enter.
- Product images. Wood grain, finish, and color vary naturally, and some photos are representative.
Custom and personalized items
Custom 3D pet urns, engraved items, and other personalized pieces are made to order for you. Because they can't be resold, personalized items are not returnable unless they arrive damaged or we made an error. A 3D likeness is crafted from the photos you provide; the result depends on photo quality, and small variations from the photo are a natural part of the process.
By sending photos, you confirm you have the right to share them and allow us and our production partner to use them to create your piece. We won't use your photos in our marketing without your permission.
Returns and damaged items
If an item arrives damaged or isn't what you ordered, call us within 14 days of receiving it and we'll make it right with a repair, replacement, or refund. For non-personalized items in new condition, contact us within 14 days to arrange a return.
Using this website
Please don't misuse the site, attempt to interfere with it, or copy its content for commercial use. Text, photos, and design on this site belong to Family Pet Services or are used with permission. Blog articles are general information, not veterinary or legal advice.
Limitation of liability
To the extent allowed by law, Family Pet Services isn't liable for indirect or consequential damages arising from use of this website or our products, and our total liability for any order is limited to the amount you paid for it. Nothing here limits rights you have under applicable consumer law.
Governing law
These terms are governed by the laws of the State of Arizona. Any dispute will be handled in the courts of Pima County, Arizona.
Changes
We may update these terms from time to time; the date at the top shows the latest version.
Contact us
Family Pet Services
4255 S Randolph Ave, Tucson, AZ 85714
(520) 358-9469 · Open 7 days, 6am – 11pm
Or send a message through our contact page.